Frequent Refunds


posted on 16th of october, 2010

I've been having more and more refunds lately, mainly subscriptions.

I've read a few threads about this problem; we really need a solution from DT. I go crazy when I think someone has downloaded my file and still has it after the refund. In case of credit card fraud, I don't think there's much ethically to prevent the downloader from bypassing all copyrights agreements.

Yesterday, I got 2 refunds, and today a whole 10 at once. Previously, many many more. This is outrageous. I highly doubt it's the quality of my work & I highly doubt that someone would download 10 files by mistake. Please if it's a test - would the admins let us know beforehand?!

I thought of contacting support but then again, there's a lack of blogs about this, so it might be a good way to bring the attention of the whole community to this issue & hear others' feedback. Not being exclusive here, I don't face this problem elsewhere. Please DT, with all due respect, please work on this.

Trying my best to remain cool :P

Comments (21)

Posted by Georgeskyrillos on March 11, 2011
It certainly doesn't and it happened again & again to me after this blog, but still no reply.
Posted by Sobek85 on March 11, 2011
This doesnt sound good. needs to be sorted
Posted by Digitalexpressionimages on October 30, 2010
Wow, I had no idea about this. It's never happened to me but it's BS anyway. Quality shouldn't be an issue since DT rejects work that's not up to snuff. If credit card fraud is the problem then it's up to the credit card companies to deal with not DT. If someone decides they didn't really want the image they downloaded then it should be "tough luck". There's an old rule in Canada: Buyer beware. Refunds should not come out of the Photographer's pocket.

Why is it always the photographer that gets the short end of the stick?
Posted by Dprogers on October 27, 2010
Can one of the editors / admin answer this from Unteroffizier?

"So does the purchaser get to download the images only after payments are cleared or do they get to download even before its cleared?"

And then I'll give my thoughts on where the liability rests (and disclaimers are not very effective :-))
Posted by Gyeah on October 23, 2010
I had some refunds, not many, but some. I think DT can't stop this refunds, because it's like: I give you my creditcard, you by some images, I use them but I tell to DT my card was stolen. So, they give me a refund, how can DT know if I used them or no, they can't. Thats life, I don't like refunds, but I don't know how it should be resolved.
Posted by Heathse on October 22, 2010
Never happened to me yet but it is a serious problem. It's unlikely that we would ever know if someone has used our image once they've downloaded it. Get in touch with Admin G. They are on our side and they're losong money too!
Posted by Joezachs on October 21, 2010
One more refund for me yesterday :-(
Posted by Unteroffizier on October 21, 2010
What i do feel can be improved are return photos, photos that buyers returned due to not what they wanted or poor quality. I am sure the composition and photo quality can be easily inspected since DT has put in efforts to improve the display panels and also zoom function so that buyers can inspect the photos in details, all without compromising larger photo sample downloads that some people can misuse to be fair to our hardworking and keen contributors here. For double downloads maybe the proximity between downloads should tell if there may be a lag in traffic somewhere along the line or if a buyer actually lost the file and had to download it again. Well, just my two cents.
Posted by Elianehaykal on October 17, 2010
Of course something should be done. Any Admin. to add some input or clarification?
Posted by Mani33 on October 16, 2010
I agree with you! Once I have posted a reply about the same issue & still on the same opinion! Credit Cards have optional insurance fees to cover frauds! When it happens insurance company should cover these things...
If you don't have insurance, each person should be responsible on his financial data!
Banks never cancel any fraud shopping or give back any money unless it's an order from the court! So why DT should refund while there is no return of the download?!
Posted by Egomezta on October 16, 2010
I totally agree with you, this has happened to me two times, today was the second time, of a image that was downloaded probably a month ago.
Posted by Laurasinelle on October 16, 2010
Never happened to me, but i think its a problem, sorry hear this but something should be done!
Posted by Shopartgallerycom on October 16, 2010
I received one yesterday Georges...Is more in the back of this story, I cannot speak too much here, ******** had the same problems for more than one year too. Is not right and can be avoid.
Posted by Meryll on October 16, 2010
This might be a real problem. Something should be done about that!
Posted by Georgeskyrillos on October 16, 2010
@Unteroffizier: One of the reasons given for refund is credit card fraud, so they do download and then it's discovered there's foul play...
Posted by Joezachs on October 16, 2010
I have to totally agree to what the Georges says. (I had two refunds yesterday)
I hope DT can look into the matter and sort it out if some one is playing the mischief.
Posted by Unteroffizier on October 16, 2010
I just got one which was downloaded on subscription bassis, maximum size. The download was dated back in 2nd May 2010.
Posted by Robertosch on October 16, 2010
Never happened to me here. It happened anyway in a different place, in stand. I think is curious, anyway to be 10 refunds in a single day. Something should be wrong. Keep us informed, I want to know what's going on. Stay cool.
Posted by Picstudio on October 16, 2010
I too have two refunds today, but can't do anything about it.
Posted by Unteroffizier on October 16, 2010
May need to understand the situation. So does the purchaser get to download the images only after payments are cleared or do they get to download even before its cleared? Otherwise buyers can already use those images without paying, literally?
Posted by Thanatonautii on October 16, 2010
Sorry to hear that! Never happened to me but still I think that DT should make something about this one!
Good luck and let`s hope that the fraud will be cleared!



Comments (21)

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Photo credits: Georges Kyrillos.

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