Posting on the Message Boards... Usefully.

posted on 12th of january, 2009

It will soon be two years since as part of the Dreamstime team I monitor the Message Boards on daily basis. It's not a secret that while on-line communication might seem suspiciously easy it does actually require more attention and care than usual (live) communication, in order to be beneficial for all sides participating in it.

So, here's a few tips on how to make the most of the Message Boards and how to ensure others will have the same good experience.

1) Follow the Message Board rules (to be found here). Just as it's inappropriate to say or ask certain things in a large group of people, so it is to address certain issues on the forums. In general, account or image specific questions should be directed to support.

2) Do search and read before you post. This is essential for new users (it will save lots of your time), but also for those who don't follow the Message Boards activity regularly.

3) Compose your titles in a descriptive way. Writing something like "I have a problem!!!!!!!!!!!!" or "Help me!!!!", or "Urgent!!! Need attention!!!!" might get you the attention initially, but if someone else experiences the same problem at the same time, there's no quick way for them to see what you're talking about. Thus, they end up starting another thread on the same subject.
Furthermore, if one later on searches the Message Boards for a specific term, it won't be anywhere near useful to have a list of 20 threads all with the title "Help me, I have a problem!!!"... Will it? :)

4) Write in English and English alone. If you're not a native speaker - try your best. Short sentences are generally easier to write without losing the meaning or bringing too much confusion. English is the "native" language of our community and it's, beside all else, polite to ensure that everyone else will understand you as easily as possible.

5) If your thread/post disappears... there's a reason behind it. Chances are, it shouldn't have been there in first place. Thus, don't re-post it. If what you wrote was in regards to a problem or a question you had - direct it to support and it will get solved or answered.

6) Continue to be nice to the others. I say "continue" because in the time since my registration on Dreamstime up till now there have only been a handful of posts in which someone wasn't nice. And that's pretty amazing for a community of well over a million members from around the world.

Comments (6)

Posted by Mariv on May 22, 2009
Very nice and useful article.
Posted by Claudiofichera on May 20, 2009
Excellent article and I agree with Rebeccaosborn and matt6t6 about the friendliest...Problematic for non-English, but non possible solution. I think sometimes not be correct to write and I apologize. My spanish is very good!
Regards for all

Posted by Matt6t6 on May 20, 2009
I have found this site one of the friendliest I have ever been on, I have been on some where you are just hounded off. This has been very helpful to my progression. So good article and thanks.
Posted by Rebeccaosborn on January 15, 2009
THanks for the reminders... i love the friendliness of people on this site!
Posted by Bradcalkins on January 13, 2009
Dreamstime has one of the rare communities where people are friendly AND helpful! An example is that when someone does post a question already asked they get told to search first AND a helpful link is passed on. Thanks, and keep up the good work...
Posted by Creativei on January 12, 2009
I totally agree with you, this rules applies to any message board on any website.

Comments (6)

This article has been read 8925 times. 4 readers have found this article useful.
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